Fixing a Carriage Jam | HP Photosmart 6520 e-All-in-One Printer | HP

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Learn how to fix your HP printer when the ink carriage jams and a Carriage Jam error message displays on the printer’s control panel or on your computer.

The steps shown also apply to the HP Deskjet Ink Advantage 6525 e-All-in-One Printer and the HP Photosmart 6525 e-All-in-One Printer.

For other helpful videos go to hp.com/supportvideos or youtube.com/hpsupport. More support options for your printer are available at hp.com/support.

#HP #HPSupport #HPPhotosmart6520e-All-in-OnePrinter

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Fixing a Carriage Jam | HP Photosmart 6520 e-All-in-One Printer | HP

this video shows how to fix your HP printer when the ink carriage jams and a carriage Jam error message displays on your printers control panel or on your computer sometimes the problem can be fixed by resetting the printer first make sure the printer is turned on if it is off press the power button to turn it on turn to the back of the printer disconnect the power cord from the printer then disconnect the other end of the power cord from its power source wait 15 seconds it is important to wait the full 15 seconds for this type of reset reconnect the power cord to its power source then reconnect the other end of the power cord into the printer return to the front of the printer if the printer does not turn on automatically press the power button to turn it on slide out the input tray align a stack of paper by tapping it on a flat surface load paper into the input tray until it stops slide the paper width guides inward until they stop at the edge of the paper do not push the guides in so tightly that they start to bend the paper slide in the input tray try printing a page directly from the printers control panel to see if the issue is resolved on the printers control panel touch the Settings icon this icon looks like a small wrench touch tools then touch printer status report if the page prints successfully the issue is resolved you can resume printing as normal if the page does not print go on to the next step in this step you will clear any jams from inside the printer and the paper tray press the power button to turn the printer off turn to the back remove the power cord from the printer if present remove the USB cable from the printer return to the front remove the output tray slide out the input tray you remove any loose paper from the input tray if you see any jammed paper in the paper tray remove it by pulling gently and evenly to avoid tearing slide out the photo tray use a flashlight to thoroughly check for torn pieces of paper that might remain inside the tray if any torn pieces of paper remain inside the tray more paper jams are likely to occur slide in the input tray open the cartridge access door check the cartridge access area for jammed paper if you see any jammed paper remove it by pulling gently and evenly to avoid any tearing use a flashlight to thoroughly search the area to find any small scraps of paper if any torn pieces of paper remain inside the printer more paper jams are likely to occur now check inside the clean-out door for any jams locate the clean-out door handle near the back of the printer grasp the handle and pull the clean-out door up and out to remove it from the printer check the clean-out area for jammed paper if you see any paper remove it by pulling gently and evenly to avoid tearing check the paper feed path for torn pieces of paper that might remain inside the printer use a flashlight to thoroughly search the area to find all small scraps of paper if any torn pieces of paper remain inside the printer more paper jams are likely to occur locate the cutout in the duplexer cover use the cutout to raise the cover while holding the duplexer cover open with one hand use the other hand to remove any jammed or torn pieces of paper from the area use a flashlight to thoroughly search the area to find all small scraps of paper if any torn pieces of paper remain inside the printer more paper jams are likely to occur lower the duplexer cover reinsert the clean-out door into the printer and gently push down until it snaps into place close the cartridge access door turn to the back reconnect the power cord return to the front if the printer does not automatically turn on press the power button to turn on the printer slide out the input tray align a stack of paper by tapping it on a flat surface load paper into the input tray until it stops slide the paper width guides inward until they stop at the edge of the paper do not push the guides in so tightly that they start to bend the paper slide in the input tray reinsert the output tray try printing a page directly from the printers control panel to see if the issue is resolved on the printers control panel touch the Settings icon this icon looks like a small wrench touch tools then touch printer status report if the page prints successfully the issue is resolved if you're using a USB cable reconnect it to the printer and resume printing as normal if the page does not print go on to the next step use the following step to make sure the carriage can move freely the printer must be on for this step to work open the cartridge access door the carriage might try to move into the access area if it does allow it to move to that position turn to the back while the printer is still on disconnect the power cord from the printer disconnect the other end of the power cord from its power source return to the front look inside the printer and check for obstructions around the carriage that could prevent it from moving use a flashlight to thoroughly search the area remove any obstructions that are found check the rollers and wheels for any torn pieces of paper that might remain inside the printer if pieces of paper remain inside the printer more jams are likely to occur reach into the cartridge access area and manually move the carriage move the carriage to the left side using a flashlight check the right side of the carriage path for any obstructions remove any obstructions that are found you then move the carriage to the right side and check the left side of the carriage path for any obstructions remove any obstructions that are found while moving the carriage check to see if the cartridges are contacting the printer cover if the cartridges are seated properly there will be a gap between the cartridges and the printer cover we will address how to seat the cartridges properly in a few minutes once all obstructions are removed and the carriage can move the full width of the carriage path close the cartridge access door turn to the back reconnect the power cord into the printer reconnect the other end of the power cord into its power source return to the front if the printer does not automatically turn on press the power button to turn on the printer try printing a page directly from the printers control panel to see if the issue is resolved on the printers control panel touch the Settings icon this icon looks like a small wrench touch tools then touch printer status report if the page prints successfully the issue is resolved if you're using a USB cable reconnect it to the printer and resume printing as normal if the page does not print go on to the next step sometimes ink cartridges that are not installed correctly or those that are not vented properly can cause a carriage Jam in this step you will fix these problems the printer must be on for this step to work open the cartridge access door the carriage might try to move into the access area if it does allow it to move to that position remove the cartridges by pressing inward on the tab on the front of the cartridge to release it pull the cartridge toward you to remove it from the slot repeat for all cartridges you if the orange plastic pull tab is still attached to a cartridge remove it when handling the cartridge be aware of the electrical contacts and ink port be careful not to touch the contacts or port because touching these can cause clogs ink failure and poor electrical connections now check the cartridges to make sure they are properly vented locate the vent slot on top of the cartridge if the vent is clogged clean it carefully with a pin repeat for all cartridges it's important to make sure all the cartridges are properly vented now you can reinsert the cartridges and make sure they are seated correctly install the cartridges in the correct slots match the color and symbol on the cartridge to the color and symbol on the printer hold the ink cartridge so that the ink port faces down and slide it directly into its slot push the cartridge all the way in until it latches into place repeat for all cartridges when all the cartridges are reinserted close the cartridge access door try printing a page directly from the printers control panel to see if the issue is resolved on the printers control panel touch the Settings icon this icon looks like a small wrench touch tools then touch printer status report if the page prints successfully the issue is resolved if you're using a USB cable reconnect it to the printer and resume printing as normal if the page does not print go on to the next step in this step you will plug the printer directly into a wall outlet to make sure the power source is functioning correctly press the power button to turn off the printer turn to the back disconnect the power cord from the printer then disconnect the other end of the power cord from its power source plug the power cord directly into a wall outlet then plug the other end of the power cord into the printer return to the front press the power button to turn on the printer try printing a page directly from the printers control panel to see if the issue is resolved on the printers control panel touch the Settings icon this icon looks like a small wrench touch tools then touch printer status report if the page prints successfully the issue is resolved if you're using a USB cable reconnect it to the printer and resume printing as normal if the page does not print go on to the next step if you've tried everything described in this video and you still have a problem your printer likely needs some type of service your options for service might vary depending on how long you've owned it and what country you live in contact HP to find out what the support options are for your printer you can find additional helpful videos at hp.com/supportvideos and on our youtube channel youtube.com forward slash HP printer support

Fixing a Carriage Jam | HP Photosmart 6520 e-All-in-One Printer | HP

22 thoughts on “Fixing a Carriage Jam | HP Photosmart 6520 e-All-in-One Printer | HP”

  1. If nothing works here go to support.hp.com and put in" a carriage jam message displays for hp 6520". There is extensive info there. My printer carriage was frozen on the right, the cartridges were installed right but they were touching the case, that means that the carriage is not installed correctly to fix it push down on the carriage while pulling it to the left ( you are trying to expose the magenta cartridge) . When you do that you will hear a click and it will drop down. Keep downward pressure and slide to the right. It should slide easily. That is all plug it back in and it should work now.

  2. I have this printer, a HP Photosmart 6520. It has always worked great for me, except now when I got a major paper jam and the cartridge was stuck on the far right and I thought, great, its broke. I have to get another printer. I followed the directions in the video as described and miracle of miracles! Its fixed. I got half the way through the video before finding out what would fix it, but it worked. Thank you!

  3. I have the HP Photosmart 6520. It worked fine one day and now it keeps jamming. I was able to get it to print the test pages after I removed the jams, but then it continues to run and tries to send another sheet through. That's the sheet that jams. I must have gone through 2 dozen sheets of paper so far. Some are harder to get out than others. Any suggestions on what could be the problem. I'd go a purchase another printer but I still have 5 brand new cartridges of 564 ink and can't seem to find another comparable printer that takes the same ink. Please help!!!

  4. I have a hp 5510 and it keeps displaying that there is a carriage jam and I have followed all the steps several times and it still doesn't clear it. there is nothing blocking it and no paper is stuck.

  5. Frigging changed the ink cartridges on Epson Workforce 3640 and now I have error code 0x69. The problem is it wont go past that menu to allow me to remove the ink cartridges and the carriage wont move at all.

    Why are printers such shit these days? I go through about 2 a year because they constantly break, I'm just not going to buy them any more.

    They need a bypass button combo or something to say, it's fine just work.

  6. I have a HP Deskjet Ink Advantage 3545 e-All-in-One Printer, which I just required support because it stucks in the loading screen and suddenly just shuts down completely; HP in my region will exchange it for a new one, but as the printer shuts completely off, I cannot take off the black ink cartridge, because it won't move.

    How can I manually move the cartridge rail to manually remove the cartridge?

    Thanks in advance for your response!

  7. This is a youtube video. You can pause and rewind. Do we really have to sit through 9 minutes of slow motion hand movements and pauses by the narrator for 5 minutes of useless troubleshooting. It's 2015. Power cycling has been the go to 'dumb person' response since 1980. Could we please see some real solutions?

  8. Someone please help the trey that carries the ink cartridge is stuck in the far right. And it doesn't move at all. I have tried everything It says "Following cartridge is damaged or missing" There is no paper in there or anything obstructing the path. Is it broken? Do I need to buy a new printer?

  9. Hello i have HP 6525 and i just changed the black ink and all other colors but the black ink wont come out others would, how do i fix it? there is inks in the black one.

  10. My Ink carriage won't move at all.  Even after I shut it off, the carriage wont move.  Nothing's working…but this happened to my last HP printer and we had to get rid of it

  11. i purchased a HP photosmart 6520 in october 2013, and by august 2014 i had to have it replaced because the ink carriage became stuck on the right side.  at least it was still under warranty. 

  12. The ink cartridge on my hp photosmart 6525 got stuck under the housing on the right side of the printer and would NOT move. This is the second 6525 this happened to, and I finally found a solution. It is not in this video but it is from hp's solution page. However, even there it is hard to find….it is solution number seven at: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03369132&cc=us&dlc=en&lc=en
    This is what I did:
    1. Unplug printer
    2. The carriage was stuck partially under the housing on the right, so I could see the magenta ink and a kind of handle on the left side of the ink carriage. While pulling to the left on the left on the handle, push downwards. There will be a clicking sound…that is supposed to happen.
    3. While maintaining downward pressure, push the carriage to the right all the way under the housing. It took a few tries to get it in the right place so it would slide, but once I got it right, it slid easily with very little pressure.
    4. Turn the printer back on and hope for the best!
    I have had this happen on two different hp6525 printers using hp ink and virtually new, so I think this has to be a common problem!
    Hope this helps!

  13. What a piece of shit printer, got it three days ago and the cartridge seems to be broken, it doesn't move and makes horrible sounds even though there are no jammed papers in it. HP is the worst, cheap and unreliable.

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